Refunds: Proactive Executive Solutions will grant refunds with RA number (**less restocking, shipping, handling and and border custom charges), for our own physical products returned to Proactive Executive Solutions in resalable condition and original packaging within 30 days of the invoice date.
*Sale items, instant downloaded products like ebooks, audios, and Memberships, etc. are final sales and are non-refundable. Refunds from products from third party affiliate programs are dealt with directly by the third party themselves and Proactive Executive Solutions is not responsible for contact with third party nor refunds.
**All returns are subject to a 10% restocking fee which covers restocking and administrative costs. Shipping, handling and and border custom charges that occur during the return process are extra and will be deducted from buyers refund. Shipping the product back with original shipping methods usually avoids all custom/brokerage fees so do not ship with another courier service to avoid these extra custom border fees upon entering Canada.
To prevent fraudulent acts, refunds are only issued back through the same payment process as the payment was made through and no substitutions are allowed. ie) If you paid by your PayPal account then the refund can only be issued back to the same PayPal account you paid with and not a different credit card/cash/cheque/etc.
Most orders will be mailed within 5 days of receipt and be sent by Canada Post Expedited Parcel or Express Post with delivery approximately 8 to 14 days later anywhere in North America. International orders can take up to 2-6 weeks for delivery, please email us for speedier shipping options upon ordering if you wish to pay extra for quicker delivery.
Questions and concerns? Please contact us here.